Digital Accessibility

Digital Accessibility Statement

The City of Lakewood is committed to providing accessible digital services. In support of this commitment, the city is engaging in ongoing accessibility efforts to provide digital services that align with the current WCAG AA standards (Web Content Accessibility Guidelines). Aligning digital services with WCAG AA helps digital services be accessible to everyone, regardless of ability.  

The city is committed to continuously improving digital content and improving access to services, programs, and activities for all users. However, accessibility compliance with every piece of digital content in the City will take time and may not be feasible depending on resources and/or technology restrictions. If the city is unable to provide information in an accessible format, we will provide reasonable accommodation to the extent possible.  

We welcome your feedback about the accessibility of online services. Please let us know if you encounter accessibility barriers by contacting adacoordinator@lakewood.org by email or by phone: 303-987-7612 TTY: 303-987-7735 and we will respond within 7 calendar days. 

Website Assistance

If you need assistance with a website function, please email webteam@lakewood.org.

Accommodation Requests and Feedback

To request reasonable accommodations or modifications, or to report inaccessible content, please reach out to the ADA Coordinator:

Within 7 calendar days after receipt of the issue/request, the city’s ADA Coordinator will contact the person initiating the issue/request to discuss the problem and the possible resolutions. Within 14 calendar days of the meeting, the ADA Coordinator will respond in a format accessible to the submitter. The response will offer options for a resolution. If the response by the accessibility committee does not resolve the issue/request, the submitter or their designee may submit a grievance.

Progress-to-Date

Aug. 1, 2024 - The City of Lakewood has taken the following steps to foster a culture of inclusion and continuously improve digital accessibility throughout the city in accordance with the spirit of the digital accessibility law (HB21-1110).  

  • Established a Digital Accessibility Team – Created a citywide team to guide our digital accessibility strategy and compliance efforts.
  • Digital Accessibility Transition Plan – Created a Digital Accessibility Transition Plan to establish formal guidelines, goals and timelines related to the city’s efforts.
  • Technology Accessibility Statement – Posted a digital accessibility statement to the city’s websites informing members of the public how to report inaccessible digital content and request a reasonable accommodation or modification.
  • Documents Accessibility – Completed a review of the city’s documents used on the city’s websites. Are actively partnering with the city’s records liaisons on document creation and remediation efforts.
  • Web Accessibility – Completed a digital accessibility audit of the city’s websites to identify content that need remediating. Leveraging user experience tools to improve web accessibility of the city’s websites. 
  • Citywide Training – Offering numerous trainings for city staff on digital accessibility fundamentals including how to use the city’s existing tools in an accessible manner, and how to remediate old documents and create new documents that meet accessibility standards. Trainings are offered by city staff and external partners.
  • Administrative Regulation Created – Published Digital Accessibility Administrative Regulation policy to offer clear guidelines on conformance, standards, procedures, and exceptions, making it easier for city staff to understand and implement.
  • External Vendors - The city is working with external vendors to help ensure their services meet digital accessibility standards.
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